Frequently Asked Questions
WHERE DO I GET A CLAIM NUMBER?
Your insurance company will provide you with a claim number once you report the accident to them. Simply provide us with the claim number and we will take care of the rest.
CAN YOU MATCH MY CAR’S PAINT COLOR?
Most factory finishes come with an identification code. Using our state of the art computerized paint mixing system, we can easily determine your car’s exact color, and match it without imperfection. Our master certified paint team can mix or custom mix you match your paint color to get your vehicle looking new again.
IF MY VEHICLE’S FRAME IS DAMAGED, IS THE CAR A TOTAL LOSS?
Not necessarily. A car is totaled only once the total cost of repairing it exceeds your insurance company’s estimate of the car’s value. Using our state of the art computerized measuring systems, we can, in many cases, return your vehicle’s frame to factory specification. If a section of the unibody frame has been bent beyond repair, we can simply replace it.
HOW LONG WILL THE REPAIRS TAKE?
This depends entirely on the extent of the damage. After your car is initially inspected, your advisor will provide you with an estimated time frame to completion.
CAN I GET A RIDE HOME WHILE MY VEHICLE IS BEING REPAIRED?
Yes, you may. We have convenient rental companies nearby, and we also offer a courtesy shuttle that can drop you off when you leave and pick you up when the repairs are complete within a 10-mile radius. Your convenience and satisfaction is our number one priority.
ARE THERE ANY GUARANTEES OFFERED ON THE REPAIRS?
Yes, we offer a limited-lifetime warranty on all our repairs. We want you to have peace of mind about all our auto body work.