Carlsbad Collision Center Reviews

  • Nancy V.

    San Diego, CA

    Great job! All this reviews r so very true :) they worked on my toyota Tacoma it came out very nice like nothing had ever happen to it! I would recommend it to friends family. The employees r very knowledgeable accurate. My truck was ready @ the date time they said. Thank u:)

    Nancy V.
  • Mike D.

    Carlsbad, CA

    I'm not big on writing reviews but my experience with Carlsbad Collision Center was such that I need to relate it to others. My job was not a real big one but Susan Herandez (estimator) took all the time I needed to prepare the estimate and explain how the work would be done. The final result was a perfect repair job. You could not tell that anything had happened. If that were not good enough the final charge was lower than the estimate because a part turned out not to be required. How often has your bill been "lower" than the estimate? This says a lot about the honesty of this company. The car came back all cleaned up and ready to go and on time. I highly recommend this place.

    Mike D.
  • MK.

    Encinitas, CA

    Wow! I had a great experience with Carlsbad Collision Center. First, they treated me like royalty! Everybody did above and beyond to make sure I had a good experience. They even helped me with a problem I had with Hertz (they over charged me). They really do care about their customers.

    Second, the vibe at that place is great! People seem to enjoy themselves and each other, that's always nice to see.

    Third, they did an AWESOME job on my car! My car is finally looking as it should: PERFECT.

    MK.
  • Yugi L.

    Carlsbad, CA

    I brought in my 2008 Prius to this shop. I rear-ended an suv, and had some frontend damage. I was very satisfied with every aspect of their service. They are honest, kind, reasonable, knowledgeable, informative, considerate, and thorough. I definitely recommend this shop to my friend and family!

    Yugi L.
  • Karen M.

    Carlsbad, CA

    I am impressed with the customer service at Carlsbad Collision Center. I have a minor dent on my car door with white streaks. Steve came out to give me an estimate, and took the time to explain my options. Since the damage is mostly cosmetic, I didn't want to spend a ton of money and go through insurance. I got a great surprise when he took my car and buffed the white streaks right out--no charge! The dent is hardly noticeable now that it's nicely polished. He could have easily charged me a fee, but it is honest folks like him that make the world go round. Thank you Steve. The good, honest service I received is a reflection of the work at Carlsbad Collision Center. Highly recommended...

    Karen M.
  • Alicia P.

    Carlsbad, CA

    Talk about a customer oriented business....This place is great!!! I was SO impressed with Carlsbad Collision Center. Stopped by this morning to get an estimate on some relatively minor work that needed to be done on my rear bumper, expected to be told I'd need to make an appointment, but NO....filled out a little paperwork, the manager came out and took a look at the car, had it whisked around back to the garage, and inside of 10 minutes, it was back out front, FIXED!!!

    So grateful for the entire experience,...makes one feel good to know there are still businesses like this around - everyone from the girls at reception, to the young guy who took the car back, to the manager, were friendly and attentive to my needs,...As I believe was stated by another reviewer, you definitely got the sense that they enjoyed working there:-)

    Alicia P.